Privacy Policy
Equilibria Myotherapy & Yoga
Last updated: 8 May 2026
1. Introduction
Equilibria Myotherapy & Yoga (“Equilibria”, “we”, “our”, “us”) is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose and protect your personal and health information.
2. What Information We Collect
We may collect the following types of personal information:
Personal Information
Full name
Date of birth
Address
Email address
Phone number
Emergency contact details
Health Information (Sensitive Information)
Medical history
Injury history
Current symptoms and complaints
Treatment notes
Referrals and reports
Relevant lifestyle information
Health information is considered sensitive information under Australian privacy law and is afforded a higher level of protection.
3. How We Collect Your Information
We collect personal and health information:
Directly from you (via intake forms, bookings, email, phone, website forms)
During consultations and treatment sessions
Through our online booking system
From third parties with your consent (e.g. GP, physiotherapist, allied health provider)
Where reasonable and practicable, we will collect information directly from you.
4. Why We Collect Your Information
We collect and use your personal and health information to:
Provide myotherapy and yoga services
Assess and manage your treatment
Maintain accurate clinical records
Communicate appointment information
Process payments
Comply with legal and professional obligations
We may also use your contact details to send appointment reminders or relevant updates. You may opt out of non-essential communications at any time.
5. Disclosure of Information
We will not disclose your personal or health information unless:
You have given consent
It is required or authorised by law
It is necessary to prevent serious threat to life, health or safety
It is shared with another healthcare provider as part of your care (with consent)
It is required for insurance, legal, or regulatory compliance
We do not sell or rent your personal information to third parties.
6. Storage and Security
We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored:
Securely in electronic practice management systems
On password-protected devices
In locked filing cabinets (if paper records are used)
Only authorised personnel have access to your information.
7. Access and Correction
You may request access to your personal or health information at any time by contacting us in writing.
We will respond within a reasonable timeframe and may require verification of your identity.
If you believe your information is incorrect or outdated, we will take reasonable steps to correct it.
8. Website and Online Information
Our website may collect limited personal information through:
Online booking forms
Contact forms
Newsletter sign-up forms
We may use analytics tools (such as Google Analytics) to collect de-identified information about website usage.
Cookies may be used to enhance website functionality. You can disable cookies through your browser settings.
9. Overseas Disclosure
We do not ordinarily disclose personal information overseas.
If we use cloud-based service providers whose servers are located outside Australia, we will take reasonable steps to ensure compliance with Australian privacy laws.
10. Data Retention
We retain health records in accordance with legal requirements under NSW and Australian law.
Generally, health records must be retained for:
At least 7 years from the last date of service
For minors, until they turn 25 years old
11. Complaints
If you have concerns about how we handle your personal information, please contact us in writing.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
1300 363 992
12. Contact Details
Equilibria Myotherapy & Yoga
120 Smith St, Summer Hill NSW
Phone: 0494 643 737
Email: equilibria.myo@outlook.com.au
